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Installation FAQ

Over our many years of helping homes and businesses like yours, we have had the pleasure of building close relationships with over 2500 installers nationwide. This means that wherever you are, we will typically have an installer near you, should you require their service. Our installers are contracted to professionally assemble your game table at the best possible price. You can check some of our completed installations on our Table Hockey FACEBOOK PAGE - Link

Please note that remote locations may incur additional costs. If an installer deems your location as remote, we will inform you before processing your order. Installations during weekends and/or holidays will also incur additional costs that will have to be covered by the customer. Regular installation hours are between 8am-4pm, Monday to Friday.

Inside Delivery

Inside delivery means that we will ship the table to the local freight terminal, and our team of movers will take over the table and deliver it inside your home. Please note that the base cost for this service includes inside delivery into the first room of the house, without stairs included.

-If you decide to have the table delivered to a second floor, or a basement with turns and stairs, the cost of the service will increase.

-Inside delivery does not include installation. Our movers will simply place the freight into your room of choice. 

-Please check the number of boxes delivered, and if the number of boxes matches the delivery receipt, please sign for the delivery. It is the customer's responsibility to note any missing boxes on the delivery receipt. No exceptions.

It is also a customer's responsibility to ensure the product they have purchased can fit through doors, corridors, or stairwells. If unsure, please contact us and request a site survey by one of our professionals. It's an optional $99 service and it's non refundable.   

Inside Delivery & Professional installation

This options is a A-Z service, where you are completely hands off. Once the table has arrived in your local shipping terminal, the installer will contact you to set up a delivery date and time.

Once the installation date is set, the installer will show up with his team. They will unload and move the table inside your house and install it. Once the installation is completed, the installer will take few pictures and remove any debris. Should you have any remarks, please let the lead installer know and note the remarks on the installation receipt. Once you sign the installation receipt without any remarks, you are confirming that the installation was completed to a satisfactory level.

Please note that we reserve the right to change the installation cost for remote areas where there is less coverage with professional installers. Examples include mountain areas, ski resorts, islands or islets, metro or congested areas, or locations that are far from any major cities. You will promptly be informed if you are in such an area.

Please note that that are exceptions that might increase the price of the Inside Delivery & Professional installation, and they are as follows: 

  • 1 Set of Stairs 
  • 2 Set of Stairs 
  • 3 Set of Stairs 
  • Stairwell
  • Window entry 
  • Basement/Bilco Entry 
  • Onsite Travel Path > 100ft

Thank you for choosing Table Hockey Planet today!